Privacy Policy – yasbet Bangladesh

1. Who We Are and How to Contact Us

yasbet operates the online betting and casino platform accessible at yasbet.onl. For the purposes of this Privacy Policy, yasbet acts as the data controller — meaning we determine the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the yasbet data team using the following details:

• Email: [email protected]
• Response Time: Within 48 hours of receipt during normal business hours (Bangladesh Standard Time, UTC+6)
• Support Hours: 24/7

Please note that the email address above is provided as plain text only and is not a clickable link. For formal data protection requests, please include "Data Privacy Request" in the subject line of your email.

2. Personal Data We Collect

yasbet collects the following categories of personal data from users of the platform:

2.1 Identity Data
This includes your full name, date of birth, national identity card number or passport number, and any other identification documentation you provide during account registration or verification. Identity data is collected to confirm that you meet the minimum age requirement of 21 years and to prevent fraud and money laundering.

2.2 Contact Data
This includes your mobile phone number, email address, and city or district of residence within Bangladesh. Contact data is used to communicate with you regarding your account, process transactions, and deliver promotional communications where you have opted in.

2.3 Financial and Payment Data
This includes the mobile wallet numbers or bank account details associated with your bKash, Nagad, Rocket, or Upay account, partial card details (last four digits, card type) for Visa or Mastercard transactions, and records of all deposits and withdrawals processed through your yasbet account. Full payment credentials are processed directly by the payment provider and are not stored on yasbet servers in unencrypted form.

2.4 Account and Transaction Data
This includes your yasbet username, account balance history, betting and wagering history, game session logs, bonus activity, and any communications you have sent to or received from the yasbet support team.

2.5 Technical and Usage Data
This includes your IP address, device type, operating system, browser type and version, screen resolution, session timestamps, pages visited, features used, and crash or error reports generated during your use of the platform. This data is collected automatically when you access yasbet and helps us maintain platform stability and improve the user experience.

2.6 Marketing Preferences
This includes your stated preferences regarding promotional communications, including whether you have opted in to receive SMS, email, or in-platform notifications about bonuses, events, and new features.

2.7 Data You Provide Voluntarily
This includes any additional information you choose to provide when contacting support, completing surveys, or participating in promotions — such as feedback, preferred payment methods, or preferred sports and games.

3. How We Collect Your Personal Data

yasbet collects personal data through the following means:

• Direct submission: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in a promotion, you provide data directly to yasbet.
• Automated collection: When you access or use the yasbet platform, technical and usage data is collected automatically via server logs, cookies, and similar tracking technologies embedded in the platform.
• Third-party payment providers: When you initiate a transaction via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment provider transmits a transaction reference and confirmation to yasbet. We do not receive your full payment credentials directly.
• Identity verification services: Where yasbet uses a third-party identity verification partner to confirm your age or identity, that partner may transmit a verification outcome and limited identity data to yasbet.
• Cookies and device identifiers: See Section 8 of this Privacy Policy for full details of our use of cookies and similar technologies.

4. How We Use Your Personal Data

yasbet uses your personal data for the following purposes, each supported by a lawful basis:

4.1 Account Registration and Management
We use your identity and contact data to create and manage your yasbet account, verify your eligibility to use the platform, and maintain accurate account records. The lawful basis for this processing is the performance of a contract between you and yasbet.

4.2 Processing Transactions
We use your financial and payment data to process deposits, withdrawals, bonus credits, and adjustments to your account balance. The lawful basis is the performance of a contract and, where required, compliance with financial regulations applicable to payment processing.

4.3 Identity Verification and Age Checks
We use your identity data to verify that you are 21 years of age or older and to confirm your identity as required by applicable compliance obligations. The lawful basis is our legal obligation to prevent underage gambling and financial crime.

4.4 Fraud Prevention and Security
We use identity, financial, and technical data to detect and prevent fraud, money laundering, account takeover attempts, and other security threats. The lawful basis is our legitimate interest in maintaining the security and integrity of the platform and its users.

4.5 Platform Operation and Improvement
We use technical and usage data to monitor platform performance, diagnose technical issues, and develop improvements to the user experience. The lawful basis is our legitimate interest in providing a reliable and well-functioning service.

4.6 Customer Support
We use account, contact, and transaction data to respond to your support queries, resolve complaints, and fulfil data subject requests. The lawful basis is the performance of a contract and our legitimate interest in maintaining customer relationships.

4.7 Responsible Gaming
We use account and transaction data to monitor gambling patterns, identify potentially at-risk users, and apply responsible gaming tools such as deposit limits and self-exclusion. The lawful basis is our legal and ethical obligation to promote responsible gambling behaviour.

4.8 Marketing and Promotions
Where you have opted in to receive promotional communications, we use your contact data and marketing preferences to send you information about bonuses, seasonal promotions (such as Eid or Pohela Boishakh offers), new games, and platform updates. You may withdraw consent for marketing communications at any time by contacting [email protected]. The lawful basis is your consent.

5. Sharing Your Personal Data

yasbet does not sell your personal data to third parties. We may share your data with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and other payment partners receive only the data necessary to process your requested transaction.
• Identity verification providers: Where a third-party KYC or age-verification service is used, we share the minimum identity data required to complete the verification check.
• Game providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may receive a session token and anonymised player identifier when you launch their games. These providers do not receive your full name, contact details, or financial information.
• Legal and regulatory disclosures: We may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are required to do so by applicable law or a valid legal order.
• Business transfers: In the event that yasbet undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third-party service providers who process personal data on behalf of yasbet are required to handle that data securely and only for the purposes for which it was shared.

6. How Long We Keep Your Data

yasbet retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, to satisfy financial record-keeping and anti-money-laundering obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the last communication in a support thread.
• Technical and usage logs: Retained for up to twelve (12) months from the date of collection, unless required for an active investigation or dispute.
• Marketing preference records: Retained until you withdraw consent or request deletion, subject to minimum legal retention requirements.

When personal data is no longer required, yasbet will securely delete or anonymise it in accordance with applicable data protection standards.

7. Your Data Subject Rights

As a user of the yasbet platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Privacy Request".

yasbet will respond to all data subject requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

8. Cookies and Tracking Technologies

yasbet uses cookies and similar technologies (including local storage and session storage) to operate the platform, remember your preferences, maintain your session security, and analyse platform usage patterns.

The following categories of cookies are used on the yasbet platform:

• Strictly necessary cookies: Essential for the platform to function. These enable you to log in, navigate between pages, and access secure areas. They cannot be disabled without affecting core functionality.
• Functional cookies: Remember your preferences such as your preferred language, last visited game category, and notification settings. These are not essential but improve your experience.
• Analytics cookies: Collect anonymised information about how users interact with the yasbet platform, including pages visited, session duration, and error events. This data helps us improve platform performance and content relevance.
• Security cookies: Help detect and prevent fraudulent activity, account takeover attempts, and bot traffic by associating sessions with verified device and browser fingerprints.

Most mobile browsers allow you to manage cookie settings through the browser's privacy or settings menu. Please note that disabling strictly necessary cookies will impair or prevent your use of the yasbet platform. yasbet does not use advertising or cross-site tracking cookies.

9. How We Protect Your Data

yasbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction:

• SSL/TLS encryption: All data transmitted between your device and the yasbet platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using yasbet.
• Encrypted data storage: Sensitive personal and financial data is stored in encrypted form on secured servers. Encryption keys are managed separately from the encrypted data.
• Access controls: Access to personal data within yasbet's internal systems is restricted on a need-to-know basis. Staff members are granted only the minimum level of data access required for their role.
• Two-factor authentication: yasbet supports OTP-based authentication for account login to reduce the risk of unauthorised account access.
• Security monitoring: yasbet's systems are subject to continuous monitoring for anomalous activity, potential intrusions, and security vulnerabilities.

While yasbet takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by maintaining the confidentiality of your login credentials and reporting any suspicious activity to [email protected] immediately.

10. Children and Underage Users

The yasbet platform is strictly intended for adults aged 21 and above. yasbet does not knowingly collect personal data from individuals under the age of 21. If you believe that a person under 21 has registered an account or provided personal data to yasbet, please contact us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, delete the relevant data and close the account.

Parents and guardians are encouraged to use parental control tools available on their devices and internet service providers to prevent underage access to online gambling platforms.

11. Changes to This Privacy Policy

yasbet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the features of the platform. When material changes are made, we will notify registered users via the email address associated with their account or by a prominent notice on the platform prior to the change taking effect.

The "Last updated" date at the top of this page indicates when the current version was published. Your continued use of yasbet following notification of any material changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how your data is protected.

12. Contact Us About Privacy

For all privacy-related enquiries, data subject access requests, complaints, or concerns about how yasbet handles your personal data, please get in touch using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Privacy Request"
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)
• Response Time: Within 48 hours for general privacy queries; within 30 days for formal data subject requests

yasbet does not provide telephone or postal support. All formal data protection communications must be submitted by email to the address listed above.